As part of government efforts to enhance and re-engineer the quality of services, the Ministry of Justice, Islamic Affairs and Waqf developed the disbursement service for minors’ living expenses, enabling guardians of minors and those under a similar status to submit requests to cover various living expenses.

Under the upgraded service, applications can be tracked through the Minors Affairs and Funds Service Centre. The processing time has been reduced from seven working days to three working days. A unified approval form for all parties has been introduced, and the required documents have been limited to a single document. The service level agreement has been reduced by no less than 25%, application steps have been limited to a maximum of four, and the number of required approvals has been reduced by 25%. Application forms have also been converted into electronic forms, and service information has been unified across all channels, contributing to faster processing of requests and improved procedural efficiency and quality.

Issa Sami Al Mannai, Undersecretary of the Ministry of Justice and Islamic Affairs and Waqf for Justice Affairs, said that the continuous development of services provided to minors and all those subject to the Guardianship Council for Minors’ Funds is a key priority that contributes to providing support for their affairs and facilitating their living requirements.

As part of ongoing government efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, with around 800 services undergoing development and re-engineering across various government sectors.

This is based on proposals and feedback received regarding government services through the National System for Suggestions and Complaints, Tawasul, investor feedback, and secret shopper reports evaluating government services, as well as the launch of guidance manuals and service level agreements.

These efforts contribute to improving procedural efficiency, enhancing service quality, strengthening beneficiary experience, and supporting the government’s digital transformation journey.